In my 16 years in the telecom industry, I've witnessed remarkable technology advances. In my first year with MCI back in 1996, dial-up internet was just becoming popular. Some fortune 100 companies were even using dial-up Internet services as part of their corporate LANs. At the same time, the mobile phone industry was still developing as users were adopting handheld units in mass, while pagers and installed car phones were making their exit. Today, as you're well aware, a typical business person is powered with the most productive tool in history, the smartphone.