Concentric Managed Server

Features:

• Enterprise-class features and functionality
• Significant cost savings – no large upfront capital expenditures for hardware, software, or other IT infrastructure resources
• Fault-tolerant and highly available enterprise solution
• Remote Administrative Control
• Real-time Scalable Configuration
• Built-In Redundancies and Backups
• 99.9% SLA for Network, Power and Server Availability
• 24x7 US-based Live Telephone Customer Support

Downloads

• Managed Server Datasheet

The Key Benefits of Concentric Cloud Computing:

• On-demand processing power, bandwidth, and storage capacity
• High-availability with fast failover and error recovery
• No hardware obsolescence
• Lower total cost-of-ownership

Includes all the Essential Functionality of Dedicated Hosting:

• Install and run your own applications; i.e. Apache (web server), IIS (web server), Sendmail (mail server), Exchange (mail server), MySQL (database server), and MS SQL (database server)
• Host and manage your own Internet web sites, intranets, and extranets (as many as you want)
• Control all files and processes on the server via administrative-level access

XO^® Managed Server Service Level Guarantee

Managed Server Availability Guarantee

The XO Managed Server Service Level Guarantee is 99.9% for network, and server availability during a monthly billing period. Server availability is defined as the total number of hours in a monthly billing period (based on a 24-hour day and a 30-day month) that a server is available for remote access and for performing any of the following functions: web site hosting, running custom applications, running 3^rd party vendor applications, or other essential functions, as determined by XO. (The Guarantee allows for 43 minutes of non-consecutive Service outage during a monthly billing period.) Only outages lasting a minimum of ten (10) consecutive minutes are considered a Service Outage for calculating server availability. If server availability during a monthly billing period is less than 99.9%, Customer will be eligible to receive the following credits, based on the applicable percentage of Monthly Recurring Charges:

Managed Server Availability Credit Percentage

• 98.0% -- 99.8% 25%
• 97.9% or less 50%
  

Limitations, Exclusions and Conditions

The Guarantee will not apply to Service outages caused by, or associated with:

• Any failure of performance due to server crashes caused by the operating system or any installed 3^rd party applications;
• Any failure of performance due to acts of God, labor difficulties or the acts or omissions of any third party over whom XO has no right or ability to control;
• Failure of access circuits provided by third parties to the XO Network, unless such failure is caused solely by XO;
• Scheduled maintenance, including upgrades, and emergency maintenance;
• Domain Name Server (“DNS”) issues beyond the direct control of XO including, without limitation, DNS Propagation or any delays in the registration or transfer of a domain name due to domain registrar or registry issues; browser or DNS caching that may make a website appear to be inaccessible when others can still access it;
• FTP, POP, IMAP, SMTP or shell Customer access issues;
• Any act or omission of Customer or its agents or contractors including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, etc.); exceeding allowable monthly Site Traffic allocation; or any use of Service in violation of XO’s Acceptable Use Policy;
• Email or Web Mail delivery and transmission; or
• Outages elsewhere on the Internet that hinder access to the Managed Server.
  

To be eligible for a credit: (1) a Customer’s account(s) must be current in all respects, without any Service charges past due and owing; (2) Credit requests must be for the specific hosting account impacted by an unavailability of one or more servers; (4) Customer must complete the online form in the XO® Gateway within ten (10) calendar days of the unavailability of a server and provide such other information as may be requested by XO.

Any evidence of fraudulent bulk submissions using the online form or via e-mail or unauthorized submissions may result in the immediate termination of Service. Credits awarded will not apply to any fees paid for domain name registration or renewal or add-on purchases of email boxes, disk space, traffic or Resource Units, and will be made to the Customer’s account within two billing cycles after confirmation of the Service outage.

Rev. 11/21/08

Concentric Managed Server Pricing and Package Plan Details

Turn up (or down) CPU, RAM, Storage, and Bandwidth as you need it.

Contact us for additional pricing.

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